Disclaimer: We will keep your item on the pick-up shelf for 30days. After that 30 day period, it becomes property of The Pottery Patch, we may keep it for display, dispose of it, or donate it to charity. If you have an unfinished piece you may TAKE IT HOME and Bring back another day to finish at no extra cost. We CANNOT store any unfinished pieces at our studio. The Pottery Patch does not give Refunds. All sales are final. Unfortunately, sometimes things happen in the kiln that are beyond our control. If your piece is damaged in our kiln, we will either fix it or allow you to paint the same piece again for free. We Do Not Give Refunds, due to the fact that the paint, glaze, firing and the piece are not retrievable. Thank you for understanding.